FAQ

Most SQEQE plush toy and weighted stuffed animal orders are processed within 3 business days. During peak seasons or major sales events, processing may take a little longer.

U.S. standard shipping usually takes about 3-5 business days after dispatch. International delivery times may vary by destination and customs processing. For more details, please check our Shipping Policy.

Yes. SQEQE currently offers free U.S. shipping on plushies, stuffed animals, weighted plush animals, and other eligible items. Any active shipping offers will also be shown at checkout.

You will receive a tracking number by email once your order has shipped. Please check your inbox, spam folder, and promotions folder if you do not see the email.

Shipping confirmation emails are sent after your package has shipped. Try searching for "SQEQE" in your email inbox. If you still cannot find it, contact us at service@sqeqe.com with your order information.

Once your order ships, you can track your package through our Track Your Order page or through 17TRACK using the tracking number sent by email.

Please check your mailbox, porch, garage, parcel locker, building reception, or with neighbors first. If you still cannot find your plush toy package, contact service@sqeqe.com with your order number and tracking number.

Yes, SQEQE ships to many countries and regions. International delivery times may vary, and customs duties or taxes may be charged by the destination country. Please check our Shipping Policy for more information.

Some stuffed animals and weighted plush toys are vacuum-packed to protect them during shipping. This can make the plush look smaller at first, but it usually becomes fuller after gentle fluffing and 1-2 days in a well-ventilated area.

We accept PayPal and major credit/debit cards. Available card options will be shown securely at checkout.For more details, please visit our Payment Method page.

Yes. You can pay with a supported credit or debit card at checkout, or choose PayPal if you prefer.

Payments are processed in the currency shown at checkout. If your account uses another currency, your payment provider may apply its own exchange rate.

The final checkout amount may change because of currency conversion, taxes, shipping options, or payment provider fees. The exact amount will be shown before you complete payment.

SQEQE does not charge extra payment handling fees. PayPal, your card issuer, or your bank may charge their own conversion or service fees.

Please check your payment details and make sure your PayPal or card provider has approved the transaction. If the issue continues, contact PayPal or your payment provider.

Please enter the discount code exactly as shown, without extra spaces. If it still does not work, contact us at service@sqeqe.com.

You can subscribe to our email list or follow SQEQE on social media for plush toy launches, cute plushies, weighted stuffed animal updates, and special offers.

Please contact us at service@sqeqe.com as soon as possible. We can help change or cancel an order before it has shipped.

Contact us immediately at service@sqeqe.com with your order number and the correct address. If the order has not shipped, we will do our best to update it.

Please contact service@sqeqe.com within 7 days of delivery with your order number and photos or a short video of the issue. Please keep the original packaging so we can review the case quickly.

Please contact service@sqeqe.com with your order number and photos of the package and items received. We will help check the issue and provide support.

Items should be unused, unwashed, undamaged, and returned in their original packaging. Please review our Return & Refund Policy before sending back any stuffed animal, plushie, or weighted plush item.

If the return is due to personal reasons, the buyer is responsible for return shipping. If the item arrives damaged or incorrect, please contact us so we can help review the issue.

Once your return is received and approved, the refund will be processed to your original payment method. It may take several business days for the refund to appear, depending on your bank or payment provider.

Yes. Please contact us first through our Contact Us page or email service@sqeqe.com so we can confirm the return instructions and return address.

If your order has not shipped, contact us as soon as possible and we will do our best to help. After delivery, exchange availability depends on item condition, stock, and our return policy.

SQEQE is a plush toy brand focused on soft, cozy, and giftable stuffed animals. Our collections include weighted stuffed animals, cute plushies, kawaii stuffed animals, and playful plush sets for everyday cuddling and gifting.

SQEQE plush toys are made with soft fabric and PP cotton. Our site currently states CPC, ASTM F963, and CPSIA safety standards, helping make our stuffed animals suitable for everyday family use.

Most SQEQE stuffed animals are made with ultra-soft plush fabric and PP cotton filling. Weighted stuffed animals also include inner weighted filling to create a more substantial feel. Exact materials may vary by style, so please check the product page for details.

A new plushie may have a light packaging smell after shipping, especially if it was vacuum-packed. Place it in a well-ventilated area for 1-2 days and gently fluff it before use.

Yes. SQEQE plush toys are designed to be soft, huggable stuffed animals for birthdays, holidays, care packages, and everyday surprises. Please check each product page for size, weight, and style details before gifting.

We focus on soft-touch fabrics, neat stitching, giftable designs, and clear product information. If you are looking for high quality stuffed animals, please review each product page for material, size, weight, care, and customer photos when available.

Yes. Many SQEQE styles work well as stuffed animals for adults, teens, and kids ages 3+. Larger plush toys and weighted stuffed animals for adults are especially popular for sofas, beds, reading corners, and gift giving.

Please email service@sqeqe.com or contact us through our Contact Us page. Our team will get back to you as soon as possible.

SQEQE weighted stuffed animals are soft plush companions with a more substantial feel than regular plush toys. They are made for cuddling, quiet routines, movie nights, reading time, and thoughtful gifts.

A regular plush toy is usually filled only with soft stuffing. A weighted stuffed animal includes additional weighted filling, giving it a heavier, more grounded feel while still keeping the soft plush texture customers expect from a huggable stuffed animal.

The weighted feel comes from inner weighted filling combined with soft plush stuffing. Exact materials and weight may vary by style, so please check each product page for specific details.

Our weighted plush animals are designed for everyday use with soft outer fabric and secure inner construction. Please follow the age guidance on each product page, inspect the plush before use, and stop using it if the fabric or seams become damaged.

SQEQE weighted stuffed animals are made with enclosed inner filling. Like any stuffed animal, they should be checked regularly for damaged seams, tears, or loose parts, especially when used by children.

Current weighted styles may come in different sizes. Common listed weights include about 0.8 lb, 1.6 lb, and 3.1 lb depending on size and style. Exact weight may vary slightly by product.

Choose a smaller weighted plush for easier carrying, a medium size for everyday cuddling, and a larger size for a stronger plush presence on a bed, sofa, or chair. You can compare available styles in our Weighted Stuffed Animal collection.

We recommend SQEQE weighted stuffed animals for ages 3+, teens, and adults. Younger children should use them under adult supervision, and the user should be able to move or remove the weighted plush by themselves.

They are recommended for ages 3+. Always choose a weighted stuffed animal that the child can comfortably move, and supervise younger children during use. Do not use a weighted plush for infants.

Yes. Weighted stuffed animals for adults can be used as soft, huggable plush companions on a sofa, bed, office chair, or reading corner. They are not medical products, but they can be a cozy part of everyday downtime.

You may use a weighted stuffed animal during rest time if it feels comfortable and can be moved easily. Do not place any plush toy over the face, and do not use weighted items for infants or anyone who cannot move the item independently.

If the product page says machine washable, use cold water, a gentle cycle, and a laundry bag. Air dry completely. Do not bleach, iron, or use high heat. For weighted plush toys, avoid soaking the inner weighted filling for too long.

Gently knead and fluff the plush, spread the filling evenly, and place it in a well-ventilated area. A weighted stuffed animal may take 1-2 days to return to a fuller shape after vacuum packaging.

No. SQEQE weighted stuffed animals are plush companions for cozy everyday moments. They are not medical products and are not intended to diagnose, treat, or cure any condition.

The SQEQE 5-In-1 Family collection features one larger stuffed animal with smaller baby plush friends tucked inside, creating a playful plush family set.

Most 5-In-1 Family styles include one larger plush toy and four baby plush friends. Please check each 5-In-1 Family product page for exact set details.

The baby plush friends are tucked inside the larger stuffed animal, usually through a belly or zippered opening depending on the style.

Yes, the smaller plush toys are designed to be taken out and placed back inside the larger plush. Please check the product page and supervise younger children because the set includes smaller pieces.

The 5-In-1 Family collection is mainly designed as a playful plush set, not as the core weighted stuffed animal collection. If a product is weighted, it will be clearly stated on that product page.

We recommend ages 3+ because the set includes smaller baby plush pieces. For younger children, adult supervision is recommended. Please stop using the toy if any seam, zipper, or small piece becomes damaged.

Yes. The 5-In-1 Family set works well as a stuffed animal gift for birthdays, holidays, and surprise moments because it feels like more than one plush toy in a single set.

Spot clean first when possible. If the product page allows machine washing, place the plush and baby pieces in a laundry bag, wash gently with cold water, and air dry fully.

Please contact service@sqeqe.com with your order number and photos of what you received. SQEQE can help check the issue and provide support.