Shipping policy

Shipping Policy

At SQEQE, we are dedicated to bringing your new emotional support buddies home to you as quickly and safely as possible. To ensure reliable delivery, we have partnered with Amazon to utilize its Multi-Channel Fulfillment (MCF) network for our order deliveries.

1. Order Processing Time

Standard Processing: All orders are typically processed and dispatched within 1-3 business days, Monday through Friday. Orders placed after 5:00 PM Pacific Time will be processed on the next business day.

Schedule: Please note that our fulfillment centers do not process or ship orders on weekends or federal holidays.

High Volume Periods: During peak seasons or major sales events, processing times may be slightly extended.If your order processing is expected to exceed the standard 1-3 business day timeframe, we will notify you by email.

2. Shipping Country, Timeliness, and Method

We currently ship orders within the United States only.

US Standard Shipping: 3-5 business days after your order has been processed.

Shipping Cost: Free shipping is available for all orders shipped within the United States.

Note:
1. Delivery times represent the time in transit after your order has left the warehouse.
2. The total estimated delivery time is 4-8 business days, including 1-3 business days for order processing and 3-5 business days for transit.
3. Shipping times do not include delays caused by weekends, federal holidays, carrier issues, or other circumstances outside our control.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track your order directly through our website.

If you have any problems, please contact us at service@sqeqe.com.